Privacy policy

Privacy Policy

Introduction

This Privacy Policy describes how www.lenmark.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact Information

If you have additional questions, need more information about our privacy practices, or wish to make a complaint, please contact us:

Email: admin@lenmark.com
Mailing Address: Lenmark Industries Ltd., 27576 51a Ave, Langley BC V4W 4A9, Canada

 

Collecting Personal Information

When you visit the Site, we collect certain data about your device, your interactions, and necessary information to process purchases. Additional details may be collected if you contact us for customer support.

Types of Personal Information Collected

1. Device Information

  • Purpose: To ensure the Site functions correctly and to analyze usage for optimization.
  • Source: Collected automatically via cookies, log files, web beacons, and tracking pixels.
  • Disclosure: Shared with Shopify.
  • Examples: Browser version, IP address, time zone, cookie information, pages visited, search terms, and Site interactions.

2. Order Information

  • Purpose: To fulfill purchases, process payments, arrange shipping, communicate with you, and prevent fraud.
  • Source: Collected directly from you.
  • Disclosure: Shared with Shopify.
  • Examples: Name, billing and shipping address, payment details, email, and phone number.

3. Customer Support Information

  • Purpose: To assist with inquiries and provide support.
  • Source: Collected directly from you.
  • Disclosure: May be shared with necessary service providers.
  • Examples: Contact details, correspondence, and support details.

 

Minors

The Site is not intended for individuals under 13 years old. If a parent or guardian believes a child has provided us with Personal Information, please contact us for deletion.

 

Sharing Personal Information

We share Personal Information with service providers to fulfill our contracts. Examples:

  • Shopify: Our store is powered by Shopify. More details: Shopify Privacy Policy.
  • Legal Compliance: We may share data to comply with laws, respond to subpoenas, or protect our rights.

 

Behavioural Advertising

We use Personal Information for targeted advertising and marketing. Examples:

  • Google Analytics: To understand how customers use the Site. Opt-out: Google Analytics Opt-Out.
  • Advertising Partners: We share information about purchases and interactions for marketing.

Opt-out options:

 

SMS and Phone Number Privacy

We do not share SMS consent or phone numbers with any third parties or affiliates for marketing purposes.

SMS Disclosures

If you consent to receive SMS from Lenmark Industries, you agree to receive conversational SMS from us. Reply STOP to opt out; Reply HELP for support. Message & data rates may apply. Messaging frequency may vary. Visit www.lenmark.com/policies/privacy-policy to view our full privacy policy and terms and conditions.

 

Using Personal Information

We use Personal Information for:

  • Providing products and services.
  • Processing payments and shipping orders.
  • Communicating updates and offers.

Lawful Basis (GDPR Compliance)

For European Economic Area (EEA) residents, we process data based on:

  • Consent.
  • Contract performance.
  • Legal obligations.
  • Legitimate interests.

 

Retention

We retain your Personal Information unless you request deletion. See "Your Rights" below for details.

 

Automated Decision-Making

For EEA residents, you can object to automated decision-making if it has a significant legal impact. Examples of automated processes include:

  • Temporary IP address blacklisting for failed transactions.
  • Temporary credit card blacklisting linked to fraudulent activity.

 

Selling Personal Information

We do not sell your Personal Information.

 

Your Rights

California Residents (CCPA)

You have the right to:

  • Access and obtain a copy of your data.
  • Request corrections or deletions.
  • Opt-out of data sales (we do not sell data).

For authorized agents submitting requests, contact us using the details above.

 

Cookies

Cookies are used to enhance browsing by remembering preferences and tracking interactions. Examples:

  • Necessary cookies: Enable core functions like security and shopping carts.
  • Performance cookies: Help analyze traffic and user experience.
  • Marketing cookies: Used for targeted ads.

You can manage cookies via browser settings. More info: All About Cookies

 

Do Not Track

Since there is no consistent industry approach for "Do Not Track" signals, we do not alter our data collection based on such requests.

 

Accessibility

This Privacy Policy is easily accessible from our website’s main page and Contact Us page.

 

Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

 

Complaints

If you have concerns, contact us via email or mail (details above). If unsatisfied, you may lodge complaints with a data protection authority.